The Tailored Agency

Privacy Policy

Last updated: February 2026

1. Data Controller

The Tailored Agency is the data controller for personal data collected through this website. We are a sole trader based in Midhurst, West Sussex, United Kingdom.

Contact: info@thetailored.agency

2. What Data We Collect

We may collect the following personal data:

  • Contact form submissions: your name, email address, phone number (if provided), company name (if provided), and message content.
  • Cookies and usage data: anonymised browsing behaviour, pages visited, and device information. See our Cookie Policy for details.
  • Email communications: any information you provide when contacting us directly via email.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiries and provide our services
  • To send project-related communications
  • To improve our website and user experience
  • To comply with legal obligations

4. Lawful Basis for Processing

We process your personal data under the following lawful bases as defined by UK GDPR:

  • Consent: when you submit a contact form or accept cookies.
  • Legitimate interest: to operate, maintain, and improve our website and business.
  • Contractual necessity: to fulfil obligations arising from any engagement or agreement with you.

5. Third-Party Services

We use the following third-party services that may process your data:

  • Vercel (website hosting) - processes server logs and may store IP addresses temporarily. Based in the US with Standard Contractual Clauses in place.
  • Resend (email delivery) - processes your name and email address when you submit our contact form. Based in the US with Standard Contractual Clauses in place.

6. Data Retention

Contact form submissions are retained for up to 24 months from the date of submission, or for the duration of any active project engagement, whichever is longer. Anonymised analytics data is retained for up to 26 months.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access: request a copy of the personal data we hold about you.
  • Right to rectification: request correction of inaccurate or incomplete data.
  • Right to erasure: request deletion of your personal data where there is no compelling reason for its continued processing.
  • Right to data portability: request a copy of your data in a structured, commonly used format.
  • Right to object: object to processing based on legitimate interest.
  • Right to restrict processing: request that we limit how we use your data.

To exercise any of these rights, contact us at info@thetailored.agency. We will respond within one month.

8. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.