Question 1

Who will I actually be working with?

Accepted Answer

Duncan. Every project is led by him directly. When specialist skills are needed, trusted collaborators are brought in for specific tasks. There are no account managers, no junior hand-offs, and no layers between you and the person doing the work.

Question 2

Do you work with clients outside the UK?

Accepted Answer

Yes. Clients are based across the UK and Europe, and plenty of work is delivered remotely worldwide. Duncan is based in Midhurst, West Sussex, so local and Home Counties projects get in-person time when it adds value.

Question 3

Can you work alongside my in-house team or existing developer?

Accepted Answer

Yes. Plenty of projects involve collaborating with internal marketing teams, other developers, or incumbent agencies. Roles and responsibilities are defined up front so nothing falls through the cracks and everyone knows what they are accountable for.

Question 4

Why choose The Tailored Agency over a full-service agency or a freelancer?

Accepted Answer

A full agency gives you process and overhead. A freelancer gives you one skill set. The Tailored Agency gives you senior-led thinking plus a network of specialists assembled around your brief, without the retainer costs of a traditional agency.

Question 5

What does it cost?

Accepted Answer

Most projects sit between £5,000 and £25,000. Smaller pieces start around £2,500. Larger bespoke applications can run higher. Every quote is fixed against a clear scope, so you know exactly what you are paying for before anything begins.

Question 6

How long does a typical project take?

Accepted Answer

A brochure website runs four to six weeks. A more involved site with custom functionality runs eight to twelve. Branding work varies from three weeks for a refresh to eight for a full identity. Bespoke apps are scoped case by case. Realistic timelines are set at kick-off and held to.

Question 7

How does the process work from first enquiry to delivery?

Accepted Answer

An initial call to understand the brief. A written proposal with scope, timeline, and fixed fee. A 50% deposit to begin, with the balance on delivery. Weekly check-ins throughout. Clear milestones. No surprise invoices.

Question 8

What platforms do you build on?

Accepted Answer

WordPress with Elementor for clients who want straightforward content management. Shopify for ecommerce. Next.js with headless CMS for projects that need speed, flexibility, or custom functionality. The recommendation always follows the brief, never the trend.

Question 9

What happens after the site launches?

Accepted Answer

Every site ships with documentation and a handover session. Ongoing support is offered on a pay-as-you-go basis or as a light monthly retainer, depending on what the business actually needs. There is no obligation to continue if the site is stable and your team can manage it.

Question 10

Do you offer retainers?

Accepted Answer

Only where it genuinely serves the client. Retainers work well for businesses that need consistent design support, marketing input, or development capacity. For one-off projects or occasional tweaks, a pay-as-you-go arrangement usually costs less and delivers the same result.

The questions we get asked most.

Working with us

Pricing and timelines

Platforms and technology

After launch

Still got a question?